At Enabhe, we want you to be happy with your purchase. If you receive a product that is eligible for return, you may request a return in accordance with the terms below.
Return Window
Return requests must be raised within 7 days of delivery of the order.
To initiate a return, please contact us at enabheofficial@gmail.com with your order number and details of the product you wish to return.
Eligibility for Returns
To be eligible for a return, the product must:
- Be unused and unworn.
- Be in its original condition.
- Have all original tags and labels attached.
- Be returned in the original packaging, where applicable.
- Not show any signs of washing, alteration, damage, stains, perfume, or other use.
Products that do not meet these conditions may not be accepted for return.
Non-Returnable Products
The following products may not be eligible for return:
- Products that have been used, washed, altered, or damaged after delivery.
- Products without original tags or packaging.
- Products returned after the applicable return period.
- Products specifically identified as non-returnable, final sale, or sale items, where applicable.
- Any other products excluded from return eligibility on their respective product pages.
Damaged, Defective or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us at enabheofficial@gmail.com as soon as possible, preferably within 48 hours of delivery.
Please provide:
- Your order number.
- A description of the issue.
- Clear photographs/videos of the product and packaging.
Our team will review the request and, where the issue is verified, provide an appropriate resolution such as a replacement, return, or refund.
Return Process
Once your return request is approved, we will provide you with the applicable return instructions.
Please do not send products back without first contacting us and receiving return instructions.
The product must be securely packed to prevent damage during return transit.
Refunds
Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved, the refund will be processed to the original payment method, where applicable.
The time taken for the refund to reflect in your account may depend on your bank, payment provider, or card issuer.
Return Shipping Charges
For eligible returns due to a change of mind, size preference, or similar customer-related reasons, return shipping charges may be deducted from the refund or may be payable by the customer, as applicable.
For products that are received damaged, defective, or incorrect, Enabhe will assess the issue and provide an appropriate resolution.
Exchanges
Exchanges are subject to product availability.
If the requested replacement size, colour, or product is unavailable, we may offer another appropriate resolution in accordance with our return policy.
Cancellation
Orders may be cancelled only if the cancellation request is received before the order has been processed or dispatched.
Once an order has been dispatched, cancellation may no longer be possible.
Contact Us
For return or refund assistance, please contact:
Email: enabheofficial@gmail.com
Please include your order number in your email so that we can assist you more quickly.